# Arowosafe Temitope Isaac - Mechatronics Engineer | Automotive After-Sales & Technical Specialist
Source: https://hello.cv/temitopearowosafe
Lagos

## Links
- Email
- Phone

## About
Highly motivated Mechatronics Engineering graduate with comprehensive experience in automotive after-sales service, diagnostics, and operational management. Proven ability to enhance customer satisfaction, streamline warranty processes, and optimize warehouse logistics through strong technical acumen and effective communication. Eager to apply a blend of engineering principles and practical skills to contribute to innovative solutions in automotive or technical service environments.

## Projects
### Design and Construction Of A Firefighting Drone
Led the design and construction of an innovative firefighting drone, engineered to outperform traditional equipment in complex scenarios and enhance emergency response capabilities.

## Work
### Warranty Assistant | Choice International Group Companies, GAC Motos.
Functioned as a warranty officer in the After-sales department, ensuring efficient record management and customer satisfaction.
- Managed comprehensive records of warranty options, ensuring accurate and readily available information for customers based on specific product models.
- Facilitated full warranty access for all purchasing customers, consistently resolving inquiries to achieve high levels of satisfaction in after-sales service.
### Intern- Student Industrial Work Experience Scheme | Choice International Group Companies, GAC Motors.
Operated in multiple capacities within the After-sales Department, gaining comprehensive experience in service, warranty, logistics, and technical operations.
- Proffered efficient servicing resolutions as a Service Advisor Assistant, directly contributing to enhanced customer satisfaction.
- Managed warehouse operations, maintaining accurate stock records and coordinating timely car part releases to technicians, optimizing repair workflows.
- Acquired and applied basic diagnostic techniques during routine car servicing, enhancing technical proficiency and operational efficiency.
- Collaborated with the Quality Control team to uphold stringent operational standards, ensuring task perfection and contributing to optimum customer satisfaction.
### Intern- Student Industrial Work Experience Scheme | Choice International Group of Companies, GAC Motors.
Functioned as a Service Advisor and Technician in the After-sales Department, addressing customer complaints and performing routine maintenance.
- Addressed customer service complaints and issues, effectively relaying complex technical concerns to technicians for swift and adequate resolution.
- Performed routine car-servicing maintenance as a dual-function technician, ensuring vehicle reliability and customer satisfaction.
### Intern - Student Workmanship Experience Programme (SWEP) | Bells University of Technology
Participated in a vocational workmanship program, gaining hands-on experience across diverse industrial manufacturing and construction techniques.
- Acquired practical skills in paint production and application, mastering techniques for surface preparation and finishing.
- Gained proficiency in the manufacturing and installation processes of interlocking tiles, including production and floor layering.
- Developed foundational expertise in metal fabrication and welding, applying various techniques in practical settings.
### Apprentice (Automechanic) | Automedics Limited
Operated as an apprentice in the Automechanics department, developing foundational skills in vehicle diagnostics and repair.
- Utilized On-board Diagnostics (OBD) scanners to accurately diagnose vehicle issues, enhancing troubleshooting efficiency.
- Executed automobile repairs in strict adherence to manufacturer guidelines, ensuring vehicle safety and performance standards.

## Education
### Bells University of Technology | Mechatronics Engineering
2.59 SECOND CLASS HONORS (LOWER DIVISION)

## Source
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